StayPoland Reservation Centre has the pleasure to present a report concerning perception of Polish hotels by customers from different countries. The report is based on the opinions of StayPoland.com clients who used the website’s services in between 2006 and 2009 and it evaluates the hotels in 10 different categories. Each evaluating person has stayed in one of the 700 hotels from the StayPoland.com offer. The customer satisfaction level in each category is presented below, where the maximum value is 100.

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GENERAL IMPRESSION	HOTEL LOCATION	VALUE FOR MONEY	STAFF SERVICE AND HELPFULNESS	SPACIOUSNESS OF ROOM
BED	CLEANLINESS	ROOM EQUIPMENT	QUIETNESS	BREAKFAST

General impression
Rank	Country	Satisfaction level (%)
1	Russia	87,88
2	Ukraine	86,67
3	Latvia	86,54
4	Canada	85,36
5	UK	84,67
6	Hungary	84,58
7	USA	84,55
8	Sweden	83,66
9	Ireland	82,83
10	Norway	82,32
11	Austria	82,30
12	Lithuania	82,26
13	Australia	81,99
14	Israel	81,50
15	Czech Republic	81,36
16	Slovakia	81,07
17	Switzerland	81,02
18	Finland	80,76
19	Poland	80,71
20	Denmark	80,53
21	Turkey	80,25
22	Italy	80,10
23	France	79,75
24	Belgium	78,45
25	Netherlands	78,13
26	Germany	78,13
27	Romania	77,60
28	Spain	76,62
29	Portugal	76,19
30	Greece	75,29

Hotel location
Rank	Country	Satisfaction level (%)
1	Russia	88,83
2	USA	88,68
3	Greece	87,36
4	Canada	87,34
5	Ukraine	87,25
6	Ireland	87,21
7	UK	87,01
8	Latvia	86,48
9	Australia	86,40
10	Sweden	86,11
11	Israel	85,95
12	Lithuania	85,84
13	Hungary	85,28
14	Austria	84,88
15	Finland	84,86
16	Norway	84,80
17	Poland	84,77
18	Turkey	84,57
19	Switzerland	84,48
20	Denmark	84,42
21	Czech Republic	84,21
22	France	83,87
23	Italy	83,03
24	Slovakia	82,78
25	Portugal	82,74
26	Romania	82,29
27	Belgium	81,96
28	Spain	81,71
29	Germany	80,91
30	Netherlands	80,06

Value for money
Rank	Country	Satisfaction level (%)
1	Russia	88,05
2	Ukraine	84,92
3	Sweden	84,38
4	Latvia	84,28
5	Hungary	84,17
6	UK	84,15
7	USA	83,37
8	Canada	83,15
9	Norway	82,55
10	Finland	82,51
11	Ireland	82,34
12	Slovakia	81,92
13	Denmark	81,45
14	Lithuania	80,89
15	Turkey	80,86
16	Israel	80,36
17	Italy	79,92
18	Australia	79,90
19	Belgium	79,83
20	Poland	79,81
21	Austria	79,75
22	Romania	79,57
23	France	78,30
24	Czech Republic	78,18
25	Switzerland	77,89
26	Netherlands	77,21
27	Greece	76,44
28	Germany	76,41
29	Spain	75,78
30	Portugal	75,00

Staff service and helpfulness
Rank	Country	Satisfaction level (%)
1	Latvia	89,74
2	Canada	88,67
3	USA	88,32
4	Russia	88,32
5	UK	87,89
6	Hungary	87,39
7	Ukraine	86,63
8	Sweden	86,51
9	Czech Republic	86,01
10	Denmark	85,90
11	Austria	85,79
12	Ireland	85,34
13	Slovakia	85,28
14	Finland	85,28
15	Norway	85,22
16	Israel	84,82
17	Lithuania	84,80
18	Poland	84,34
19	Australia	83,85
20	Belgium	83,44
21	Greece	82,76
22	Switzerland	82,03
23	Germany	81,24
24	France	81,08
25	Netherlands	81,03
26	Italy	80,05
27	Portugal	79,17
28	Romania	78,65
29	Spain	78,61
30	Turkey	77,78

Spaciousness of room
Rank	Country	Satisfaction level (%)
1	Russia	85,69
2	Ukraine	83,73
3	Canada	83,42
4	UK	83,38
5	Ireland	82,73
6	Denmark	82,39
7	Australia	82,19
8	USA	82,14
9	Latvia	82,05
10	Hungary	81,92
11	Sweden	81,88
12	Norway	81,07
13	Italy	81,03
14	Austria	80,98
15	France	80,85
16	Switzerland	80,81
17	Slovakia	80,41
18	Finland	80,16
19	Belgium	79,27
20	Poland	79,05
21	Czech Republic	78,96
22	Lithuania	78,25
23	Spain	78,23
24	Israel	78,00
25	Portugal	77,98
26	Turkey	77,78
27	Romania	77,60
28	Germany	77,17
29	Netherlands	76,65
30	Greece	73,56

Bed
Rank	Country	Satisfaction level (%)
1	Ukraine	86,82
2	Russia	85,69
3	Hungary	84,17
4	Latvia	83,65
5	Romania	81,72
6	Canada	81,49
7	Austria	81,17
8	Lithuania	80,91
9	Poland	79,89
10	Czech Republic	79,68
11	UK	79,43
12	Switzerland	79,42
13	USA	79,27
14	Norway	78,94
15	Ireland	78,55
16	Australia	78,36
17	Sweden	78,21
18	Israel	78,05
19	Denmark	78,04
20	Belgium	77,71
21	France	77,41
22	Italy	77,37
23	Turkey	77,16
24	Finland	76,89
25	Slovakia	76,72
26	Germany	75,39
27	Spain	73,49
28	Netherlands	73,45
29	Portugal	71,60
30	Greece	67,82

Cleanliness
Rank	Country	Satisfaction level (%)
1	Ukraine	91,47
2	Russia	91,33
3	Latvia	90,06
4	Hungary	89,55
5	UK	89,52
6	USA	89,50
7	Ireland	89,34
8	Canada	89,04
9	Australia	88,48
10	Sweden	87,98
11	Lithuania	87,83
12	Austria	87,47
13	Slovakia	87,13
14	Czech Republic	86,78
15	Israel	86,43
16	Denmark	86,14
17	Poland	85,88
18	France	85,24
19	Portugal	85,12
20	Belgium	84,94
21	Norway	84,54
22	Finland	84,47
23	Switzerland	84,00
24	Greece	82,76
25	Italy	82,46
26	Germany	81,96
27	Netherlands	81,16
28	Romania	80,73
29	Turkey	80,13
30	Spain	79,27

Room equipment
Rank	Country	Satisfaction level (%)
1	Ukraine	83,91
2	Latvia	82,39
3	Hungary	82,20
4	Russia	81,33
5	Canada	81,19
6	Slovakia	80,99
7	Sweden	79,95
8	USA	79,81
9	Switzerland	79,50
10	Austria	79,42
11	Lithuania	78,30
12	Denmark	77,99
13	UK	77,71
14	Czech Republic	77,61
15	France	77,55
16	Australia	77,47
17	Israel	77,00
18	Ireland	76,96
19	Italy	76,91
20	Belgium	76,88
21	Poland	76,85
22	Norway	75,79
23	Germany	74,89
24	Portugal	74,40
25	Finland	74,28
26	Spain	72,71
27	Romania	72,40
28	Netherlands	72,03
29	Greece	71,26
30	Turkey	70,37

Quietness
Rank	Country	Satisfaction level (%)
1	Latvia	85,53
2	Slovakia	84,82
3	Israel	84,18
4	Ukraine	84,13
5	Russia	84,01
6	Australia	82,40
7	Greece	80,95
8	USA	80,42
9	Ireland	80,22
10	Italy	79,98
11	Portugal	79,76
12	Lithuania	79,73
13	Canada	79,69
14	Turkey	79,49
15	Austria	79,24
16	Poland	78,77
17	UK	78,47
18	Czech Republic	77,65
19	Romania	77,60
20	Sweden	77,46
21	Hungary	77,31
22	Spain	77,18
23	Denmark	77,04
24	Switzerland	76,60
25	France	75,81
26	Finland	74,59
27	Norway	74,15
28	Belgium	73,46
29	Netherlands	72,54
30	Germany	72,45

Breakfast
Rank	Country	Satisfaction level (%)
1	Canada	88,24
2	Hungary	87,58
3	Latvia	86,33
4	Russia	86,26
5	USA	85,67
6	Ukraine	84,03
7	Australia	83,78
8	Israel	83,68
9	Slovakia	82,73
10	Lithuania	82,47
11	Austria	82,12
12	Czech Republic	82,10
13	Greece	81,41
14	Switzerland	81,21
15	Belgium	80,95
16	Poland	80,79
17	UK	80,42
18	Ireland	80,12
19	France	80,07
20	Finland	79,52
21	Sweden	79,00
22	Turkey	78,85
23	Romania	78,16
24	Netherlands	77,54
25	Germany	77,45
26	Italy	77,38
27	Norway	77,22
28	Portugal	75,33
29	Denmark	73,79
30	Spain	73,61