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Terms and conditions

By booking a tour with eTravel S.A., you accept the relevant Tour Conditions.

We base our tour conditions on common sense principles. The tour conditions are meant to protect both the customer and us. However, in practice, the overriding principle is your total satisfaction.

For your convenience, we provide below an excerpt from the Terms of Use, regarding the rules & conditions of tour reservation. The full content of the Terms of Use can be found at https://www.staypoland.com/tems-of-use/

 

SUMMARY:

 

  • These conditions apply to Customers reserving a place on: the Grand Tour of Poland, The Polish Dream Tour, Pearls of the East, the Spirit of Poland, Polish Triangle, The Amber Route and the Route of John Paul II
  • Deposit, 20% of the Tour price, paid on the Reservation date.
  • Final balance, 80% paid 30 days before the Tour departure.
  • If you have to cancel your tour 41 days or earlier before the departure we charge only a small service fee of 20 EUR per person. Cancellations 40 days before departure result in 20% fee. The fee then grows to 100%, depending on the cancellation date. Please find complete information below. If the real cost of your cancellation is lower than your cancellation penalty, we will offer the difference as a discount for your next reservation.
  • The maximum number of participants is 28 and there is no minimum. On average there are 12-18 participants. In the last years of operation there have always been at least 8 persons in a group. In the unlikely situation that there are fewer people, your price won’t change and we’ll organize a very enjoyable private tour for you consisting of the same or comparable services.
  • Billing currency is Polish Zloty (PLN). Prices are shown for orientation purposes also in the preferred currencies of our customers: USD, CAD, GBP, AUD and EUR.


SUMMARY:

 

  • These conditions apply for transportation services and tours lasting maximum 3 days for 1-9 customers
  • No deposit is required on the Reservation date.
  • Full payment: 5 days before the Tour departure.
  • Cancellation fees: 5-4 days before departure: 50% of the tour/transfer price, 3-0 days: 100%.
  • In specific cases of complex bespoke arrangements, reservations including services with non-refundable rates we reserve the right to adjust the payment and cancellation conditions accordingly. The custom conditions will be presented as a part of our offer.
  • Billing currency is Polish Zloty (PLN). Prices in other currencies are shown for orientation purposes and can be added on the invoice on your request.


SUMMARY:

 

  • These conditions apply for tours lasting at least 4 days or all tours for groups of minimum 10 participants.
  • Deposit, 20% of the Tour price, paid on the Reservation date.
  • Full payment due 21 days before the Tour departure.
  • Cancellation fees: 21-10 days: 30%, 9-4 days: 50%, 3-2 days: 80%, 1-0 days: 100% of the tour price.
  • In specific cases of larger group arrangements, reservations for services with non-refundable rates or complex bespoke programs we reserve the right to adjust the payment and cancellation conditions accordingly. The custom conditions will be presented as a part of our offer.
  • Billing currency is Polish Zloty (PLN). Prices in other currencies are shown for orientation purposes and can be added on the invoice on your request.

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