Terms and conditions
By booking a tour with eTravel S.A., you accept the relevant Tour Conditions.
We base our tour conditions on common sense principles. The tour conditions are meant to protect both: the customer and us. However, in practice, the overriding principle is your total satisfaction.
For your convenience, we provide below an excerpt from the Terms of Use, regarding the rules & conditions of tour reservation. The full content of the Terms of Use can be found at https://www.staypoland.com/tems-of-use/
SUMMARY:
- These conditions apply to Customers reserving a place on: the Grand Tour of Poland, The Polish Dream Tour, and the Pearls of the East
- Reservation: through a personalized link sent by your travel consultant to the e-mail address provided during the booking process
- Payment: deposit of 20% of the tour price, paid on the reservation date. Final balance of 80% paid 30 days before the tour departure.
- If you have to cancel your tour 61 days or earlier before the departure, we charge only a small service fee of 20 EUR per person. Cancellations 60 days before departure result in 30% fee. The fee then grows to 100%, depending on the cancellation date. Complete information are presented here.
- The maximum number of participants is 25 and the minimum is 6. The average number is 12-18 participants. In the unlikely situation that there are fewer people than 6, we will organize for you – upon your request – a very enjoyable private tour, consisting of the same or comparable services. Unfortunately we will have to recalculate the initial price of the tour.
- Billing currency is Polish Zloty (PLN). Prices are shown for orientation purposes also in the preferred currencies of our customers: USD, CAD, GBP, AUD and EUR.
SUMMARY:
- These conditions apply for transportation services and tours lasting maximum 3 days for 1-9 customers
- No deposit is required on the Reservation date.
- Full payment: 5 days before the Tour departure.
- Cancellation fees: 5-4 days before departure: 50% of the tour/transfer price, 3-0 days: 100%.
- In specific cases of complex bespoke arrangements, reservations including services with non-refundable rates we reserve the right to adjust the payment and cancellation conditions accordingly. The custom conditions will be presented as a part of our offer.
- Billing currency is Polish Zloty (PLN). Prices in other currencies are shown for orientation purposes and can be added on the invoice on your request.
SUMMARY:
- These conditions apply for tours lasting at least 4 days or all tours for groups of minimum 10 participants.
- Deposit, 20% of the Tour price, paid on the Reservation date.
- Full payment due 21 days before the Tour departure.
- Cancellation fees: 21-10 days: 30%, 9-4 days: 50%, 3-2 days: 80%, 1-0 days: 100% of the tour price.
- In specific cases of larger group arrangements, reservations for services with non-refundable rates or complex bespoke programs we reserve the right to adjust the payment and cancellation conditions accordingly. The custom conditions will be presented as a part of our offer.
- Billing currency is Polish Zloty (PLN). Prices in other currencies are shown for orientation purposes and can be added on the invoice on your request.
