Etravel S.A. is committed to safeguarding your privacy. Contact us at firstname.lastname@example.org if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – Etravel S.A.
We promise to follow the following data protection principles:
The Data Subject has the following rights:
Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.
Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your tour request information, your IP address, your request history (if there is any), information on how you use our website, etc. This information is used to improve your customer experience and for analytical purposes. When you use our services or look at the contents of our website, your activities may be logged or tracked.
Publicly available information
We might gather information about you that is publicly available.
We gather and process your Personal Data on legitimate grounds and/or with your Consent in order to:
We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 6 years.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
We will inform you of any further Processing and purposes.
We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience.
The recipients of personal data, that the Etravel S.A. provides or entrusts, are third parties within the recipient categories such as: travel agents and suppliers, airlines, hotel chains, hotels, car rental companies, railway service providers, shipowners, companies providing personal transport services, insurance companies, reservation system providers, visa brokers, financial institutions involved in payment processing, subsidiaries of the eTravel capital group and other necessary to execute orders.
We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.
Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
If you have an account with us, note that you have to keep your username and password secret.
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use HotJar.com tools to track how our customers use the website. Doing so helps us understand the way you use our website and lets us improve it on daily basis. You may opt-out of tracking by HotJar by visiting the following page: https://www.hotjar.com/legal/compliance/opt-out
We also use third-party vendors cookies (Google, Facebook) for the purpose of displaying personalized advertising content on our site and on other websites (remarketing). The content of ads we display ise based on the history of your visits to our site. For example, if you visit our website and browse the tour catalogue, we may later display you ads with content related to tours pages you visited. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network, or somewhere on Facebook.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as www.networkadvertising.org/managing/opt_out.asp, optout.aboutads.info or youronlinechoices.com. To opt-out of Facebook remarketing cookie, please visit www.facebook.com/ads/preferences/.
For more information about cookies, visit allaboutcookies.org.
We do not request nor store your credit card data even though a credit card is required to make a reservation with us and are never shared with third parties.
The credit card data are encrypted by 256-bit SSL (secure socket layer) protocol certified by Certum Domain Validation CA SHA2. Thanks to company firewall nobody besides the employee responsible for the payment has any access to customer data.
The credit card details are necessary only to facilitate authorized “mail/phone order” payments for travel services you buy from StayPoland.com and agree to be billed for. You can rest assured that the private date will not be misused.
Data Protection Officer
Last modification was made June 05, 2018.