What do you (and the hotel) do with my credit card details?

If you pre-pay, neither STAYPOLAND nor the hotel has any access to your credit card details. The full amount is charged in advance and the only thing we are able to do is to refund you money in the case you have to cancel your reservation.

If you want to pay at the hotel, you must guarantee the reservation with your credit card. Credit card information is supplied to us via our 100% encrypted online form or alternatively by fax or phone. Our system passes it securely onto the hotel’s reservation department.

If you want to pay with your credit card, the hotel will not charge it before your arrival. The hotel can pre-authorise the credit card to ensure that the credit card is valid and that sufficient funds are available to cover the cost of the first-night cancellation fee. This is a standard procedure in almost every country in the world.

For additional safety we do not store your credit card details. Every time you make a booking, you thus supply guarantee anew. The credit card details are not visible to our staff.

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