Customers who reviewed StayPoland.com in the last 3 months: 96
Excellent: 65, Very good: 24, Good: 6, Fair: 1, Bad: 0, Very bad: 0.
Gave positive feedback and would recommend us: 99%

To deserve your trust, we publish every single comment about our service: praises
we’re proud of, as well as any criticism. If we slip up, we remedy it, then compensate
the customer and reduce the odds of a similar problem recurring.

TOTAL TRANSPARENCY. EXCELLENT SERVICE. COMMENTS ALL-TIME: 102,095
Answers to: "Were you satisfied? Would you use StayPoland.com again?"
Hrefna Karitas Iceland
Jul 23,2016
8 - day tour
Good show details
When we arrived in Warsaw on the last day there was no-one there to pick us up. When I contacted Stay Poland about this our travel agent obviously didn't believe us and asked if we had left at the right stop and she offered no explanation as to why neither the driver nor Stay Poland didn't answer his phone. We're absolutely sure we left at the right stop, there is a huge sign outside. Her reaction to the situation made me a lot angrier about it than standing on the platform waiting for the driver who didn't show (maybe he was at the wrong platform?). I didn't really care about getting the money back, but wanted a proper apology and explanation rather than accusations.
Jakub USA
Jul 21,2016
12 - day tour
Excellent show details
Susan USA
Jul 19,2016
12 - day tour
Good show details
o.k. Our tour guide handed out multiple maps of Poland, to show changes in borders. This was interesting, but not something that is easily retained, because of the many historical changes. It might have been more useful to have all tour guides, no matter who they are, hand out lists of places to visit on a small map for each city. It also might be useful to have all tour guides cover certain information, e.g., Poland's current economy, educational system, brief history, etc. Please know that this is not at all a criticism of our particular tour guide, who was good. It's simply a way to ensure that all tours receive some standard information that might be of interest to participants.
David UK (England)
Jul 19,2016
1 - day tour
Excellent show details
Good and efficient
Adam USA
Jul 19,2016
17 - day tour
Fair show details
Izabela was very helpful in advising on the feasibility of the tour which involved me driving a rental van. She was also very responsive to phone calls and text messages when problems arose during the tour. Some issues occurred during planning of the tour due to long response times to my emails and very late booking of accommodations, which I think resulted in substandard accommodation in Krakow which we had to change on our own via AirBnB, and some errors in booking enough rooms in Warsaw.
Ronald P USA
Jul 19,2016
12 - day tour
Excellent show details
The tour guide was wonderful and the bus driver was extremely kind and competent. There was just TOO much information to absorb about the places and history. It could have been simplified.
Iwona Poland, Podlasie
Jul 18,2016
Golden Tulip Warsaw Centre, Warsaw ****
Excellent show details
Светлана Ukraine, Dnipropetrovsk
Jul 18,2016
Dom Tu i Teraz, Lublin **
Excellent show details
Solvita Latvia, Liepāja
Jul 17,2016
Promenada, Ostroda *
Excellent show details
Wilma New Zealand
Jul 17,2016
12 - day tour
Very good show details
No problems
Dianne USA
Jul 14,2016
12 - day tour
Excellent show details
Service, on the whole, was good.
Michael Sweden
Jul 12,2016
Zajazd Pocztowy, Zielona Gora ***
Excellent show details
I works very well :-)
Deborah USA
Jul 10,2016
1 - day tour
Very good show details
Initially the response time to confirm arrangements was a bit concerning. I was making plans for 4 separate tours. However, ultimately I had to make some last minute changes and found the service to be quite responsive and accommodating. I highly recommend StayPoland for touring reservations. The guides are locals, friendly and well versed in the area.
Deborah USA
Jul 10,2016
1 - day tour
Very good show details
If you are simply touring the mine and do not require transportation from Kraków, the services (and cost?) may not be adding value. It is possible to purchase tickets on line from the mine and no intvention is needed. However, we had an extra complication with meeting another party at the Kraków train station and the guide met us to hand off tickets. Barbara also assisted with our locating local friends that we had planned to met. So for that alone, she was valuable.
Deborah USA
Jul 10,2016
1 - day tour
Excellent show details
Responded to last minute changes to itinerary. I found the service friendly and informative. The guide was genuine.
Mike New Zealand
Jul 10,2016
5 - day tour
Very good show details
Gerry New Zealand
Jul 09,2016
7 - day tour
Excellent show details
Service was very good. Due to a misunderstanding we missed pick up on arrival and made own way to hotel. Would have appreciated call to hotel to check we were there and ok.
Monika Poland, Swietokrzyskie
Jul 08,2016
Gotyk, Torun ***
Excellent show details
Bardzo dobry system, wszystko odbywa się szybko i sprawnie, trochę mało rozleklamowany
Elaine (lainie) Australia
Jul 08,2016
16 - day tour
Excellent show details
Great service by Stay Poland and would recommend to anyone.
Renata Poland
Jul 07,2016
Jester, Wroclaw ***
Very good show details
NEXT 20 COMMENTS »