Customers who reviewed StayPoland.com in the last 3 months: 183
Excellent: 117, Very good: 45, Good: 13, Fair: 2, Bad: 1, Very bad: 5.
Gave positive feedback and would recommend us: 96%

To deserve your trust, we publish every single comment about our service: praises
we’re proud of, as well as any criticism. If we slip up, we remedy it, then compensate
the customer and reduce the odds of a similar problem recurring.

TOTAL TRANSPARENCY. EXCELLENT SERVICE. COMMENTS ALL-TIME: 68,819
Answers to: "Were you satisfied? Would you use StayPoland.com again?"
Katarzyna Australia, Victoria
Sep 30,2014
24W Apartments Rynek, Wroclaw ***
Very bad show details
When booking a hotel Stay Poland is very good. When trying to get a refund for a hotel they are not so good. They told us everything is taken care of when we told them we would like to cancel and get a refund, however it is not taken care of. We were following up with Stay Poland for weeks and they very rarely returned emails, and never called back. In recent weeks various emails we have sent have got no reply, and we can no longer phone them as we are in another country. We have not only tried emailing the reservations but also the sp@staypoland.com and have no response. They have a quote on the website saying "If we slip up, we remedy it, then compensate the customer and reduce the odds of a similar problem recurring." We are yet to see any remedy or compensation for a simple refund that put a massive burden on the rest of our holiday, physically and mentally!
StayPoland.com: Dear Katarzyna, it is a pity you have experienced a trouble with the refund. Actually in this case the refund was to be made by the apartments you stayed at. My information is that the apartment did make the refund & the person in charge of the apartments will send you the confirmation tomorrow. We monitor the situation, but did not have ourselves feedback. I suppose the issue has been solved. We will be in touch tomorrow.
Magda Poland, Lublin
Sep 30,2014
ibis budget Warszawa Centrum, Warsaw *
Excellent show details
Przejrzyste warunki, błyskawiczna rezerwacja - korzystałam pierwszy raz ale nie pewno nie ostatni :)
Kevin USA, Pennsylvania
Sep 29,2014
4 - day tour
Excellent show details
Anne Australia, Australian Capital Territory
Sep 29,2014
1 - day tour
Excellent show details
Easy to find your company on the internet. Prompt reply to emails & easy to organise & pay from another country. Excellent comfortable vehicle. Andrew has an excellent level of English. Highly recommend your company & Andrew.
Jakub Poland, Masovian
Sep 29,2014
Pod Czarną Różą, Torun **
Excellent show details
Jak zawsze Staypoland jest niezawodne.
Mira Sweden, Stockholm
Sep 29,2014
1 - day tour
Excellent show details
Beautifull
Annegrete Germany, North Rhine-Westphalia
Sep 28,2014
Kosmopolita, Krakow **
Excellent show details
Donna USA, Washington
Sep 25,2014
JAN, Krakow ***
Excellent show details
grzegorz Poland
Sep 25,2014
Apartamenty Home and Travel, Lodz ***
Excellent show details
Szybko, sprawnie i czytelnie. Polecam
Klaus-Gerhard Germany
Sep 25,2014
JM Hotel, Warsaw ****
Good show details
Check your system. We received a strange error message ("having not paid") after paying attempt.
Agnieszka Poland
Sep 23,2014
Hotel B & B Toruń, Torun **
Very good show details
Jest OK
Patricia Ireland, Dublin Region
Sep 23,2014
Wolne Miasto, Gdansk ***
Excellent show details
Would definitely use Staypoland.com again. All other sites were showing no availability for the four nights we wanted, but staypoland were the ones who came through after a provisional booking. Have stayed at this hotel before and will again.
Patricia Ireland, Dublin Region
Sep 23,2014
Polonia Palace, Warsaw ****
Excellent show details
Absolutely would book the Polonia Palace through staypoland.com again - no issues whatsoever.
Łukasz Ireland, Dublin Region
Sep 23,2014
Retman, Torun ***
Excellent show details
Sto procent zadowolenia
Mary Lynne Canada, Ontario
Sep 22,2014
JAN, Krakow ***
Excellent show details
Yes, I would definitely use STAYPOLAND reservation centre again.
Mary Lynne Canada, Ontario
Sep 22,2014
12 - day tour
Excellent show details
Mary Lynne Canada, Ontario
Sep 22,2014
Waksman Residence, Lublin ***
Excellent show details
Adam USA
Sep 20,2014
2 - day tour
Very good show details
Adam Canada, Ontario
Sep 18,2014
Arkadia Royal, Warsaw ***
Excellent show details
Have used several times, always a good experience.
Eric USA, Texas
Sep 18,2014
JAN, Krakow ***
Excellent show details
Great service..
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